01
What is your MOQ (minimum order quantity)?
No fixed MOQ. Stock and trial orders are flexible, and OEM/ODM quantities are confirmed by model, glaze color and packaging plan.
02
What is the lead time for OEM/ODM orders?
In-stock items can ship immediately. Standard production takes about 15 days; new mould tooling projects take about 45 days before mass production starts.
03
Do you provide samples?
Yes. Stock samples can be arranged quickly. Sample fee is charged at unit cost plus freight, and is credited back against your first bulk order. Custom OEM samples with new tooling take about 45 days and require a tooling-fee deposit.
04
What certifications does Chengda hold?
CUPC (cUPC, for North American market access) and ISO 9001 quality management system. Additional regional certifications such as WaterMark (Australia), CE (Europe) and SASO (Saudi Arabia) can be arranged for specific markets on request.
05
Do you ship internationally? Which Incoterms do you support?
Yes — we export to 50+ countries. FOB Shenzhen, FOB Guangzhou, and CIF named-port are all supported. We handle export documentation, fumigation, palletisation and 20GP / 40HQ container loading.
06
Can I customise the shape, colour or branding?
Yes. Shape, external dimensions, glaze colour and glaze finish (gloss / matte / textured), inner-bowl geometry, packaging design and brand printing are all customisable. Tooling fees start from approximately USD 3,000 depending on complexity. Custom moulds remain your property.
07
What payment terms do you accept?
Standard terms: 30% T/T deposit on order confirmation, 70% balance paid against B/L copy before vessel sails. Letter of Credit (L/C) at sight is also accepted for orders above USD 50,000. Other terms negotiable for repeat partners.